Q- I want to be sure that my credit card transaction is secure, how do I know that it's safe to shop online?

A- It was our decision at Steel Mirrors to ensure both our customers security as well as our own from fraudulent card usage. With this in mind we partnered together with PAYPAL one of the largest secure on line transaction processing checkouts. All transaction through our shopping cart are processed and encrypted via a secure socket layer (SSL). Your transaction is not handled by humans! we do not collect or store any card data.

Q- What do I do if my mirror arrives damaged?

A- In the unlikely event your item has been damaged you will need to contact us within 24hrs, by email or telephone (0845 108 12 45) ensure you provide us with a contact telephone number you can be reached on. We will make arrangements with you for collection. The damaged item needs to be repacked securely in its original packaging prior to collection by our courier. 

Q- How do I know my order is on it's way to me?

A- We automatically send emails to confirm your order has been shipped. This means the courier has collected your goods. You will normally receive delivery next working day p.m.

Q- Can I have my mirror delivered on a Saturday?

A- Yes by special arrangement with us. There is an extra charge for this service.

Q- If I'm not home will my delivery go ahead?

A- No your goods are insured for delivery and would require a signature. If this occurs the courier will leave a calling card. You will need to contact them for alternative arrangements.
There are instances were the courier will leave your order with a neighbour but you must contact us by email to arrange this service.

Q- How do I keep my mirror frame clean. I've used a market brand furniture polish and the frame has a white film on it.

A- Due to demand for our mirrors we are now selling the Metaflux™ stainless steel polish. We only recommend this product as its what we use. The white film on your frame is silicon to remove it use warm soapy water with a soft non snagging cloth. Leave to dry and apply Metaflux™ polish, following the manufacturers instructions.

Q- What would I expect to pay for postage on a large mirror?

A- All individual large mirror orders are currently £30 anywhere in the UK.

Q- Why have you not replied to my emails?

A- It is possible your email settings are treating the mail we sent you as spam. Please check your spam/trash folders for deleted emails. Have you provided us with a telephone contact number? It is likely that we have been send email and have no other way to contact you. Please make sure you provide your name, post code, contact number, in all correspodance.